Be with Us always -- Hand in-Hand to Enhance Project Management

Be with Us always--Hand in-Hand to Enhance Project Management   Key note speech Service and Service Management -- 7 PDUs Have a good understanding of what is the service and service management? What are the available frameworks? Map the project management life cycle to the Service Life Cycle? Sharing some practical experience on how to implement PM to the SM...   Outline 1.       Introduction 2.       What is Service? What is Service Management? 3.       Market trends toward services and service management? 4.       What is the difference between service and product management? 5.       How to measure the Service effectiveness and efficiency? 6.       Service Management Key definitions: ·         Availability Management ·         Capacity Management ·         Incident Management ·         Change Management ·         Service Level Management ·         Service Transition ·         Service Continuous Improvement ·         Implementing the project management practices in the Service Management life cycle   Target Audience This seminar is designed to address all industries, whether they are service providers or customer, targeting Project Managers, Potential Project Managers, Senior Management, Function Managers, Service Providers, Potential Manager, Team Members .. etc   Date & Time:  Sat. 12th  June 2010 From 09:30 am  To 05:00 pm Dead time for registration Thurs. 03rd-Jun-2010 Fees: PMI MENA Members 350 EGP PMI Members 450 EGP Non Members 550 EGP   Contact Us Address 7 Lebanon street, El Mohandeseen Tel +2-02- 334 610 62, 334 610 46 Fax +202- 33 444 230 Email info@pmimena.org   Making Project Management Indispensable for Business Results®

Start date: 2010-06-12

End date: 2010-06-12